Information Management Service

 

Contact Information:

Website:  ims.upm.edu.ph
Landline:  +632 88141254 to 255
 

Established on 31 July 1998 by a Resolution of the UP Board of Regents, the Information Management Service (IMS) serves as the information technology support arm of the University. The IMS has five major functions, namely:

  1. User accounts provisioning and technical support to system users. This concerns a) UP and ADS accounts administration, b) mailing lists/e-groups, and c) technical support to users of systems such as SAIS, VLE, Canvas, UIS, DATS, DTRS, REDCap, Globodocs, among others. (F1)
  2. Network operations and teleconferencing support. This function supports the Internet and intranet connectivity of all units of the University. This also includes ensuring the availability of services such as VPN, livestreaming and teleconferencing, and colocation. (F2)
  3. Information systems development and maintenance.  This is subdivided into a) information systems development and maintenance and b) websites and domain names hosting and maintenance. (F3)
  4. Technical support and advice in ICT resources acquisition, deployment, maintenance, and disposal. This covers: a) Evaluation of bids and requests for ICT equipment purchase, b) Inspection of quality of acquired ICT equipment and software as well as of ICT equipment for condemnation, c) Repair and maintenance of computers and peripherals, d) Inventory of ICT resources, and e) software deployment. (F4)
  5. Enhancement of ICT capability of human resources and related support. ICT training activities for UPM employees. This also includes support to the HRDO in terms of handling of computer exams for UPM job applicants and providing clearance to exiting employees from their UP email and UPM system accounts. (F5)
The IMS Team is always happy to serve you. To reach us, refer to the following email addresses:
 
Email Address Description
upm-ims-admin-service-list@up.edu.ph Clerical and other admin services
upm-ims-adobe-service-list@up.edu.ph Adobe concerns
upm-ims-ads-service-list@up.edu.ph ADS accounts administration
upm-ims-biometrics-service-list@up.edu.ph Biometric Fingerprint Bundy Clock service
upm-ims-canvas-service-list@up.edu.ph Canvas concerns
upm-ims-clearance-service-list@up.edu.ph Clearance from UPM Internet accounts
upm-ims-colocation-service-list@up.edu.ph Colocation service
upm-ims-computer-service-list@up.edu.ph Computer repair and maintenance
upm-ims-cs3dev-service-list@up.edu.ph Client Satisfaction Survey development
upm-ims-dats-service-list@up.edu.ph DATS concerns
upm-ims-dir-list@up.edu.ph Office of the IMS Director
upm-ims-dtrs-service-list@up.edu.ph DTRS concerns
upm-ims-email-service-list@up.edu.ph UP email and mailing list concerns
upm-ims-ictinventory-service-list@up.edu.ph ICT inventory concerns
upm-ims-inspection-service-list@up.edu.ph ICT equipment/system inspection and condemnation
upm-ims-is-service-list@up.edu.ph Concerns about other information systems
upm-ims-network-service-list@up.edu.ph Network and connectivity concerns
upm-ims-sais-service-list@up.edu.ph SAIS concerns
upm-ims-sets-service-list@up.edu.ph SETS concerns (sets.upm.edu.ph)
upm-ims-softdep-service-list@up.edu.ph Software deployment
upm-ims-techspecs-service-list@up.edu.ph ICT technical specifications evaluation
upm-ims-training-service-list@up.edu.ph ICT capability building concerns
upm-ims-uis-service-list@up.edu.ph UIS concerns (including login, DV, payroll)
upm-ims-vle-service-list@up.edu.ph UPMVLE concerns on login and access issues
upm-ims-webinars-service-list@up.edu.ph Livestreaming and webinar concerns
upm-ims-websites-service-list@up.edu.ph Websites and domain names hosting